Tell us what you need.
Share the product, operating conditions and quantity. A drawing can help the XMC team review your application.
Before you send an inquiry.
Practical answers about quotations, product selection, supporting files and orders.
What should I include in a quotation request?
Share the product model or series, quantity, destination country and application. Include working pressure, port size, thread type and required flow where relevant. Add any special materials, packaging or other requirements so XMC can review the request.
Can I ask for help if I do not know the model?
Yes. Enter “Selection help” in the Product or series field and describe the application and operating conditions. A reference model, drawing or photograph can help XMC review the selection. Confirm the final model and specifications with the team before ordering.
How can I send drawings or product photographs?
Use the optional Drawing or reference link field to share an HTTPS link that XMC can access, or email PDF/JPG attachments directly to [email protected]. This form does not upload files. Include the product model or inquiry details with your files so the team can match them to your request.
What should I send for an existing-product support request?
Include the full model and option code, order reference if available, operating conditions and a description of the issue. Clear photographs of the product and its nameplate can help the team review the request. Send a sharing link in the form or email the files directly.
What lead times should I plan for?
Core products can dispatch from the factory within 24 hours when available from stock. A 24/48-hour express service is available for selected products and regions only. Confirm stock, service availability and your order-specific dispatch schedule with XMC. Dispatch time is not the arrival date.
Is there a minimum order quantity?
XMC has not set a general minimum order quantity. Share the model and quantity you need so the team can confirm availability and a quotation.
Can I request a sample or a customized product?
Paid samples are available. Customization can cover specifications, packaging and branding, subject to review of your requirements.